Consumers unhappy with retail search engines — ChainStoreAge.com

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Online shoppers are frustrated by the poor functionality of retail website search engines:

According to ‘State of E-commerce Product Search and Discovery 2023: Shoppers in Search of a Change,’ a new survey of 460 U.S. consumers from Constructor, three in 10 respondents say it takes at least three minutes to locate the item they need when using the search function on retail websites. Only 28% call their experiences finding products ‘quick.‘”

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