A better On Time In Full performance improves your product flow to shelves, resulting in better consumer availability, greater Walmart sales and fewer OTIF penalties.

Leave class with an understanding of Walmart’s recent OTIF revisions and its expectations for SQEP (Supplier Quality Excellence Program).


Dates & Locations
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Work the OTIF scorecard more advantageously, and harvest more meaningful insights from your Retail Link® data. Learn how to identify recurring exceptions and the resolution options available to prevent those exceptions on future POs. 

Using the OTIF Scorecard, our experts will teach you how to gain insights into true root cause for early, late and unfilled cases and discuss resolution options to prevent these exceptions on future purchase orders.

Who should take this class:
Those working in forecasting and replenishment, those working to correct OTIF errors and reduce penalties, executives, accountants.

PRE-REQUISITES: Knowledge of Retail Link® navigation and ability to create a report. In this class students run DSS reports. If you do not know how to run reports, prior to class please take Retail Link® 1 to learn the basics and Retail Link® 2 to practice making reports.You also must have some Walmart history (POs and shipping) so that you have data to view and analyze in class.

Supply chain courses are currently available only as webinars. 8th & Walton webinars are live, Zoom meetings with a maximum of 10 participants.

You Will Learn

    NEW: Revised OTIF Requirements
      NEW: SQEP (Supplier Quality Excellence Program)
          OTIF Overview
        • Walmart’s goals and expectations
        • Details of Arrival Compliance
        • Differences between system-generated and manual orders
        • Penalties and timing of charges
        • Roles and responsibilities for Walmart and for its suppliers
        • Why teamwork is important
          • OTIF Scorecard
          • How to navigate the Performance page
          • How to view POs by line
          • How to navigate the Charges page
            • How to schedule a delivery
                E-commerce and OTIF
              • Causes for charges on FedEx Small Parcels
              • How to report a late or missed pick-up
                • Transportation Portal (TSCP)
                • Gaining access
                • Best practices for entering POs
                • How to confirm a PO
                • How to mass confirm a group of POs
                  • How and when to do a Lead Time Audit
                      Analyzing your business
                    • Item 52 Week Forecast Report
                    • Supply Plan by Order Date Report
                    • Supply Plan by Receive Report
                      • Practical help
                      • OTIF Checklist
                      • Flowchart to fix MABD Issues
                      • Flowchart to fix Fill Rate Issues
                      • How to develop an OTIF Action Plan
                      • How to use the DC Appointment Scheduler
                        • Introduction to SQEP
                        • What it is
                        • Timeline of its four phases
                        • List of possible defects
                        • SQEP Performance Summary

9:00 A.M. TO 4:30 P.M. CENTRAL TIME.

PRICE: $650


Custom training and Walmart consulting services are also available for you or your team.
Custom training: We will develop a customized curriculum specifically for your needs and train your group privately, using your own data.
Walmart consulting: We will provide one-on-one time with an expert as well as full-service assistance from our team of consultants.
Click HERE to speak with a supply chain advisor to find out which is a better option for you.

Meet Your Teacher

Lori Carter has had a remarkable breadth of experience in her 24 year retail career. It began at Walmart and Sam’s Club where she became a Retail Link® analyst and replenishment specialist. As a supplier and working on behalf of suppliers, Lori has managed e-commerce accounts, analyzed data, improved OTIF scores, and resolved transportation issues. Lori also serves as an administrator of the Walmart Supplier Support Group on FaceBook. Here she answers suppliers’ questions, an experience that has given her a deep understanding of the current needs of the Walmart supplier.



  • Register using your supplier email address
  • Have authorized access to Retail Link®
  • Have your Retail Link® ID and password
  • Have Excel ready to use


  • Access to and use of a web camera in computer



  • In order to produce valid reports, your company should be shipping to Walmart prior to taking this class. Since our classes do not use dummy data, if you are not shipping to Walmart, you will have no data with which to produce reports.


  • Dual monitors (one for the webinar, one for reports)
  • Log in 15 minutes prior to class starting time to assure both audio and video are functioning.

Enroll Today!



I loved the class. Lori explains and teaches very well.

- Melissa - 3/25/21 Account Specialist

Feeling better about getting started this season thanks to all the helpful information I gathered on navigating Retail Link's OTIF tool.

- Shelbey - 3/25/21 Director of Sales

I took three classes and found each and every one to be extremely beneficial to our organization’s current and future needs. Lori and Lisa were both absolutely wonderful — very knowledgeable, classes were well paced and informative, and they were a pleasure to learn from.

- Summer - 9/30/21 Sales Administrator