Leave class with a clear understanding of Walmart’s recent OTIF revisions and NOVA.

A better On Time In Full performance improves your product flow to shelves, resulting in better consumer availability, greater Walmart sales and fewer OTIF penalties.

Dates & Locations
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Work the OTIF scorecard more advantageously, and harvest more meaningful insights from your Retail Link® data. Learn how to identify recurring exceptions and the resolution options available to prevent those exceptions on future POs. 

Using the OTIF Scorecard, our experts will teach you how to gain insights into true root cause for early, late and unfilled cases and discuss resolution options to prevent these exceptions on future purchase orders.

Who should take this class:
Those working in forecasting and replenishment, those working to correct OTIF errors and reduce penalties, executives, accountants.

Content for this class was revised 8/12/22.
8th & Walton classes are exclusively for Walmart suppliers; only a supplier who works directly with Walmart may register.
PRE-REQUISITES: Knowledge of Retail Link® navigation and ability to create a report. In this class students run DSS reports. If you do not know how to run reports, prior to class please take Retail Link® 1 to learn the basics and Retail Link® 2 to practice making reports.You also must have some Walmart history (POs and shipping) so that you have data to view and analyze in class.

You Will Learn

    NEW: NOVA and Revised OTIF Requirements
      OTIF Overview
    • Walmart’s goals and expectations
    • Details of Arrival Compliance
    • Differences between system-generated and manual orders
    • Penalties and timing of charges
    • Roles and responsibilities for Walmart and for its suppliers
    • Why teamwork is important
      • OTIF Scorecard
      • How to navigate the Performance page
      • How to view POs by line
      • How to navigate the Charges page
        • How to schedule a delivery
            E-commerce and OTIF
          • Causes for charges on FedEx Small Parcels
          • How to report a late or missed pick-up
            • Transportation Portal (TSCP)
            • Gaining access
            • Best practices for entering POs
            • How to confirm a PO
            • How to mass confirm a group of POs
              • How and when to do a Lead Time Audit
                  Analyzing your business
                • Item 52 Week Forecast Report
                • Supply Plan by Order Date Report
                • Supply Plan by Receive Report
                  • Practical help
                  • OTIF Checklist
                  • Flowchart to fix MABD Issues
                  • Flowchart to fix Fill Rate Issues
                  • How to develop an OTIF Action Plan
                  • How to use the DC Appointment Scheduler
                    • Introduction to SQEP
                    • What it is
                    • Timeline of its four phases
                    • List of possible defects
                    • SQEP Performance Summary
                    • NOVA
                    • Single and multiple PO search
                    • PO creation
                    • PO maintenance
                    • Error messages and FAQs


PRICE: $650


Registration closes at 3 P.M. Central Time on the last business day prior to the class.


  • Each student must register; one participant per registration.
  • Each student must use his/her camera throughout class.
  • Register using your supplier email address.
  • Have authorized access to Retail Link®.
  • Have your Retail Link® ID and password.
  • Have Excel ready to use.

  • NOTE REGARDING NOVA: Access to NOVA is not a requirement, but some suppliers get it so they can more fully appreciate the class. Once you register, we will send you the steps you need to take if you wish to have access to NOVA.
    NOTE FOR NEW WALMART SUPPLIERS: In order to produce valid reports, your company should be shipping to Walmart prior to taking this class. Since our classes do not use dummy data, if you are not shipping to Walmart, you will have no data with which to produce reports.

      Meet Your Teacher

      Lori Carter has had a remarkable breadth of experience in her 24 year retail career. It began at Walmart and Sam’s Club where she became a Retail Link® analyst and replenishment specialist. As a supplier and working on behalf of suppliers, Lori has managed e-commerce accounts, analyzed data, improved OTIF scores, and resolved transportation issues. Lori also serves as an administrator of the Walmart Supplier Support Group on FaceBook. Here she answers suppliers’ questions, an experience that has given her a deep understanding of the current needs of the Walmart supplier.

      Enroll Today!



      The classes were very helpful in laying the foundation for understanding the supply chain, OTIF, and NOVA. This is my second week in my new job so I definitely learned a lot.

      - Anna - 11/10/22 Customer Service/Sales

      I walked away with some new knowledge and new things to tackle in OTIF and Nova.

      - Stephanie - 9/22/22 Student

      It was great! The questions I had about OTIF scorecard reporting were answered, and Lori gave helpful tips to be proactive to control OTIF fines.

      - Mariah - 4/21/22 Trade Deductions Manager

      The OTIF and Forecasting & Replenishment classes were very insightful, and Lori made them engaging and helpful.

      - Shelley - 2/10/22 CPFR

      It was great. Very informative and helpful!

      - Amy - 12/2/21 Sales & Marketing Administrator

      This course was extremely helpful. We have struggled with OTIF in the past and I will be working on using the skills I learned from this course to hopefully bring that up.

      - Bailee - 11/18/21 Logistics Lead/ Finance Group