How shopping habits shifted since 2020 — PYMNTS.com

COVID-19 dramatically disrupted how consumers shop:

The digital shift we observe over that time isn’t concentrated within a certain demographic cohort. Everyone has increased their use of digital channels, from the 16-year-old Gen Z to her 86-year-old great grandma who orders her groceries from Instacart, pays her bills online, orders stuff from Amazon, Facetimes with her granddaughter and even Venmos birthday money.

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