Supplier Help Desk Online Chat

Do you —

Have urgent Retail Link® work to complete?

Need an experienced retail guide to help you with a new assignment?

Want to learn how to complete reports more quickly and accurately?


Subject-matter experts are now available to answer your urgent Retail Link® questions and to walk you through bigger challenges.

Schedule time with one of 8th & Walton’s experienced, reputable experts prepared to help you with virtually any issue:

  • Reports
  • Item Setup and Maintenance
  • Accounting
  • GRS
  • Replenishment
  • Deductions
  • Direct Imports
  • Packaging
  • Analytics
  • Private Label
  • Sam’s Club
  • and more


It’s simple:

  1. Choose the amount of time you need — 2 or 4 hours.
  2. Select a date and time from the calendar.
  3. Complete the information and payment.
  4. The cost is for one person - Time will be adjusted if more than one person participates.

We will contact you to confirm or revise date/time and tell you about the expert who will help you.


Our electronic calendar is set up so you initially are scheduled for one 2- or 4-hour session, but you may change that to a shorter initial session if you prefer. You don’t need to use your block of time in one session; you may spread it out over multiple sessions.

The cost is for one person.


Your purchased hours are valid for one full year.

Outstanding Value: Help Desk Subscription30 minutes every month to talk with a retail expert on the topic of your choice.

Special rates for larger projects. For a personalized solution, click here to fill out a Needs Assessment form.