Yes, Walmart supplier, you can reduce or eliminate your Walmart fines. In two and a half days, you will learn Walmart’s requirements so you can build a plan to correct and sharpen your performance. Suppliers who have taken these classes have saved thousands in deductions — improving their bottom line immediately.

Save $179 when you purchase the suite instead of individual classes.


Dates & Locations
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Starting with up-to-the-minute OTIF instructional material, our experts will help you build a solid foundation of knowledge so you can reduce errors and save money. First they will teach you what Walmart wants from its suppliers. Then you will learn the steps to a better OTIF score, how to identify recurring exceptions, what resolution options you have, how to prevent PO problems.

Moving next to SQEP instruction, our supply chain instructors will walk you through Walmart’s quest for greater accuracy so you can reduce errors and save money. First they will teach you why Walmart is taking this stance. Then you will learn about PO errors, the steps in the ASN process, common defects in barcodes and labeling. In other words, you will learn how to build a business that avoids penalties.

Finally, in Accounting, Invoicing & Deductions, you’ll review the entire Walmart accounting process, starting with your supplier agreement so you can reduce errors and save money. You’ll learn Walmart’s practices and its expectations of its suppliers, invoicing pitfalls, how OTIF interfaces with accounting, how to communicate a dispute and submit its documentation.

Who should take this training:
Those working in supply chain, accounting or in-bound quality; team leads; operations managers; claims and acquisition specialists; account managers; executives.


  • Knowledge of Retail Link® navigation and ability to create a report. In the OTIF portion of this suite, students run DSS reports. If you do not know how to run reports, prior to taking this suite take Retail Link® 1 to learn the basics of creating reports and Retail Link® 2 to practice making them.
  • Your company also must have some Walmart history (POs and shipping) so that you have data to view and analyze in class. In these classes, you will spend considerable time working with your actual data.

    These courses are currently available only as webinars. 8th & Walton webinars are live, Zoom meetings with a maximum of 10 participants per instructor.

    You Will Learn

    Day One:

      NEW: Revised OTIF Requirements
        SQEP (Supplier Quality Excellence Program)
          OTIF Overview
        • Walmart’s goals and expectations
        • Details of Arrival Compliance
        • Differences between system-generated and manual orders
        • Penalties and timing of charges
        • Roles and responsibilities for Walmart and for its suppliers
        • Why teamwork is important
          • OTIF Scorecard
          • How to navigate the Performance page
          • How to view POs by line
          • How to navigate the Charges page
            • How to schedule a delivery
                E-commerce and OTIF
              • Causes for charges on FedEx Small Parcels
              • How to report a late or missed pick-up
                • Transportation Portal (TSCP)
                • Gaining access
                • Best practices for entering POs
                • How to confirm a PO
                • How to mass confirm a group of POs
                  • How and when to do a Lead Time Audit
                      Analyzing your business
                    • Item 52 Week Forecast Report
                    • Supply Plan by Order Date Report
                    • Supply Plan by Receive Report
                      • Practical help
                      • OTIF Checklist
                      • Flowchart to fix MABD Issues
                      • Flowchart to fix Fill Rate Issues
                      • How to develop an OTIF Action Plan
                      • How to use the DC Appointment Scheduler
                        • Introduction to SQEP
                        • What it is
                        • Timeline of its four phases
                        • List of possible defects
                        • SQEP Performance Summary

    Day Two:
    SQEP Seminar: What You Need to Know

      How SQEP benefits suppliers
      SQEP Timeline and Dashboard
      PO Accuracy
    • PO defects and their definitions
    • Plan of action
      • Fines/Invoicing
      • How a fine is built
      • The significance of the invoicing schedule
        • High Radius
        • Required information
        • What is/what is not applicable
          • Advance Shipment Notification (ASN)
          • The purpose of ASN
          • Steps in the ASN process
          • Impact of using/not using ASN
          • Plan of action
            • Phase II – Barcodes & Labeling
            • Tools to help you
            • Value of the relevant system-generated email
            • List of common defects
            • Compliant/non-compliant examples
              • Phase III – Packaging, Pallets, and Load Quality
              • Compliant/non-compliant examples
              • Cost comparison of making/not making corrections
                • Plan of action for Phases II, II and IV

      Day Three:
      Accounting, Invoicing & Deductions

        The importance of understanding your supplier agreement

          Common AP errors and how to avoid them

          • General information and best practices
          • The supplier’s responsibility
          • Why invoices are paid incorrectly and at the wrong time
          • Match and Pay invoices
          • What the Accounting Scorecard does and how to use its findings

            • Everything you need to know about APIS

                How to seek support from GBS and Genpact

                  Steps to build a 90-Day Paid Detail Report

                    How to create a custom PO Receiving Report

                      How OTIF interfaces with accounting
                    • Walmart’s expectations
                    • Navigating the OTIF Scorecard and Charges page

                      • Types of deductions and the process for each
                      • Vendor agreement disputes
                      • Invoice discrepancies
                      • Shipping claims

                        • Deductions research and PO Receivables reports
                        • The necessary documentation
                        • How to obtain a copy

                          • What High Radius is and how to use it to reconcile AR invoices

                              Dispute Portal
                              • How to communicate a dispute and submit its documentation
                              • How to track the status of a dispute
                              • Disputes that are pending
                              • How to create a new invoice
                              • Key points and best practices

                                • Post Audits
                                • Top 10 root causes of claims
                                • Top 10 types of claims
                                • Why a post audit deduction request should be a top priority

      9:00 A.M. TO 4:30 P.M. CENTRAL TIME AND 9:00 A.M. TO 12:00 P.M. CENTRAL TIME.

      PRICE: $1,616


      Custom training and Walmart consulting services are also available for you or your team.
      Custom training: We will develop a customized curriculum specifically for your needs and train your group privately, using your own data.
      Walmart consulting: We will provide one-on-one time with an expert as well as full-service assistance from our team of consultants.
      Click HERE to speak with a Retail Link® advisor to find out if this is a good option for you.



      • Register using your supplier email address
      • Have authorized access to Retail Link®
      • Have your Retail Link® ID and password
      • Have Excel ready to use


      • Access to and use of a web camera in computer



      • In order to produce valid reports, your company should be shipping to Walmart prior to taking this class. Since our classes do not use dummy data, if you are not shipping to Walmart, you will have no data with which to produce reports.


      • Dual monitors (one for the webinar, one for reports)
      • Log in 15 minutes prior to class starting time to assure both audio and video are functioning.

      Meet Your Teachers




      Lori Carter has had a remarkable breadth of experience in her 24 year retail career. It began at Walmart and Sam’s Club where she became a Retail Link® analyst and replenishment specialist. As a supplier and working on behalf of suppliers, Lori has managed e-commerce accounts, analyzed data, improved OTIF scores and resolved transportation issues. Lori also serves as an administrator of the Walmart Supplier Support Group on FaceBook. Here she answers suppliers’ questions, an experience that has given her a deep understanding of the current needs of the Walmart supplier.

      Terry Clear was at Walmart for nearly 10 years, five of which were on the GRS project, starting with pre go-live foundational work, later working with the database to migrate external data into the Walmart data warehouse. While on the GRS project, Terry earned a supply chain patent for process improvement for perishable product in the Walmart Express stores. Later, Terry moved to the Walmart Transportation/Logistics Division as a Senior Manager of Merchandise Logistics for Consumables, Health and Wellness. As Merchandising Logistics Manager, Terry was responsible for solving supply chain challenges including ship point alignments, prepaid or collect analyses, new supplier transportation onboarding, pack analyses, and optimization of the supply chain for multi-supplier private label products.

      Heather Reid worked for Walmart Canada for 22 years prior to joining Canada’s 8th & Walton in 2016. While at Walmart, she organized and facilitated its Retail Link® and various system-training programs for both internal and external Walmart customers. She also facilitated a four-day supplier training session on a bi-weekly basis, teaching over 2,000 suppliers. She has a vast knowledge of Replenishment (GRS) and is an expert in Retail Link® and in Accounting for both Walmart Canada and Walmart US. In addition to her deep knowledge of retail systems, Heather is an extraordinary teacher. She holds a diploma in Human Resources, Marketing, and Accounting and has held the Canadian Human Resource Leader (CHRL) designation.

      Enroll Today!