Walmart is rolling out AI skills training across its 2.1 million–person workforce as part of a “people-led, tech-powered” strategy, EVP and Chief People Officer Donna Morris told attendees at MIT Technology Review’s EmTech AI summit.
Key Takeaways
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EmTech AI spotlight on skills: Speaking at MIT Technology Review’s EmTech AI summit, Donna Morris outlined plans to equip every employee with AI literacy so associates can confidently use tools that streamline tasks and support customer-facing work.
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Agentic AI in everyday roles: Internal platforms and certifications delivered through Squiggly aim to weave AI into workflows, from helping store associates locate stock and translate conversations to supporting decisions with internal data rather than replacing human judgment.
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Focus on value, not headcount cuts: Morris said AI is being deployed to free up time for higher-value, customer-centered activities and support new revenue streams, noting the workforce size has held steady even as sales have grown and AI adoption has accelerated.
