Walmart & Amazon “ditch the search” with AI — PYMNTS.com

Photo by Jonas Leupe on Unsplash

Walmart (and Amazon) are taking their online search capabilities to the next level, using GenAI instead of standard search engines to help customers find the products they want and need:

A standard search bar is no longer the fastest path to purchase — rather, we must use technology to adapt to customers’ individual preferences and needs,’ Walmart’s global chief technology officer and chief development officer Suresh Kumar said in a statement.

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