The new age of retail: Walmart and AI shopping agents — PYMNTS.com

Photo by Igor Omilaev on Unsplash

Walmart is preparing for a major shift in retail as artificial intelligence agents begin shopping on behalf of consumers.  AI bots will soon handle tasks like comparing products, making purchases, and managing payments, bypassing traditional ads and product reviews.

Key Takeaways:

  • AI shopping agents will change how people shop, making decisions based on algorithms instead of ads or reviews.

  • Retailers must adapt product information and pricing to appeal to both humans and AI bots.

  • Walmart’s early investment in AI shopping tools sets it apart as an industry leader in this transformation.

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