Report: Shoppers Increasingly Using AI For Product Discovery — PYMNTS.com

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Consumers are increasingly using AI for product discovery and health research, with low-risk, high-frequency uses driving adoption.

Key Takeaways

  • Product discovery leads adoption: Finding product links is the fastest-growing, most universal AI use, signaling strong potential for retail integration and frictionless shopping experiences.

  • Health use is gaining trust: Rising use of AI for medication and treatment information shows growing consumer confidence in AI for essential, higher-stakes decisions.

  • Habits shape platform loyalty: As users rely on multiple AI tools, brands that deliver reliable, everyday utility are best positioned to become primary digital gateways.