Walmart leans on AI and scale — PYMNTS.com

Photo by Spencer Tirey
Walmart Distribution Center

Amazon is accelerating its lead in digital retail by converting tech-driven infrastructure and seamless experiences into stronger shopper loyalty, while Walmart is leaning on physical scale, AI-driven operations, and global expansion to stay competitive.

Key Takeaways

  • Amazon’s edge is infrastructure: Seamless delivery, Prime loyalty, AR development, and cybersecurity partnerships reinforce its ecosystem, pushing it further ahead in digital-first retail.

  • Walmart bets on AI and training: From Sam’s Club AI floor managers to OpenAI Certification for workers, Walmart is embedding AI into human capital and store operations.

  • Growth paths diverge: Amazon accelerates with tech integration, while Walmart consolidates around physical stores and global expansion, including its upcoming entry into South Africa.

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