Customers upset with security measures turn to e-commerce — PYMNTS.com

Consumers are becoming increasingly unhappy with extreme security measures in retail stores. Some are turning to e-commerce as a way to avoid locked cases and receipt checks:

“Some retailers are experimenting with alternative security measures that aim to strike a better balance between loss prevention and customer experience. For instance, some are turning to smart carts to offer a more theft-proof self-checkout solution than the traditional kiosks. Walmart-owned Sam’s Club has been replacing the practice of verifying receipts as shoppers exit the store with artificial intelligence (AI)-powered technology that can visually scan customers’ carts.“

8th & Walton’s Walmart OTIF and Nova class will help you stay in compliance with Walmart’s OTIF standards.