Conflicted loyalties for Walmart, Amazon shoppers — PYMNTS.com

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Dual-event shoppers, those participating in both Amazon Prime Day and Walmart+ Week, are emerging as the most valuable segment, driving growth across both platforms. These consumers prioritize value, speed, and deal quality over brand loyalty, often preloading carts, tracking prices, and splitting purchases between retailers. Walmart saw greater deal satisfaction improvements than Amazon, while faster shipping proved a key purchase driver.

Key Takeaways

  • Dual-event shoppers—those who participate in both Amazon Prime Day and Walmart+ Week—are driving significant growth and shaping retail strategies.

  • Shoppers prioritize value and speed over brand loyalty, comparing deals across both platforms and favoring faster shipping for key purchases.

  • Retailers must deliver consistent, personalized perks year-round, as loyalty programs alone no longer guarantee customer retention.

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