Walmart and Amazon race to AI dominance — PYMNTS.com

Photo from Ubaid E. Alyafizi
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Generative and agentic AI are redrawing retail’s foundation this fall as Walmart and Amazon race to reimagine how consumers shop.

Key Takeaways

  • AI becomes retail’s new interface: Walmart’s integration with ChatGPT marks a shift from websites and apps to conversational shopping, where consumers can discover and buy products in real time.

  • Amazon doubles down on automation: Job cuts and fresh AI ventures signal Amazon’s pivot toward intelligent systems that streamline both operations and product innovation.

  • U.S. sourcing remains strategic ballast: Walmart’s Open Call initiative offsets tech disruption with a focus on domestic suppliers.

Learn More

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