Consumers confident that AI will improve customer experience — ChainStoreAge.com

A recent survey showed that many consumers believe that AI will improve customer service and experience:

“Nearly two-thirds (64%) of consumers surveyed believe AI will improve the quality and speed of customer experience over the next two to three years, according to global cloud firm Genesys’ latest report, ‘The State of Customer Experience.’ For the most part, customer experience leaders are on the same page, as 42% cited the expanded use of AI to improve experiences as a top priority.“

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