Walmart, Other Retailers Offer “Keep It” Return Policies — Wall Street Journal


Many retailers, including Walmart, are offering refunds and exchanges to customers while also telling the customers to keep or donate the original item rather than returning it to the store or distribution center:

“A Walmart spokeswoman said the ‘keep it’ option is designed for merchandise it doesn’t plan to resell and is determined by customers’ purchase history, the value of the products and the cost of processing the returns.”

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