Analyst: Consumers Have Higher Expectations — RetailDive.com

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The recent demand for e-commerce deliveries has lead to higher customer expectations, something that not all suppliers or retailers can deliver:

“With the introduction of these new digital services, making purchases is as easy as a few taps and swipes for consumers. And as more retailers provide faster fulfillment options, the pandemic has set a new standard for customer expectations, said Almagro.”

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